How do I return an order paid by ATM?
To return an order paid by ATM you just have to follow the same procedure as until now, through "My Account" in our online shop. After receiving your collection order, we send you a "Return Order Confirmation” email detailing the items and the corresponding amount.
When and how will I receive my return amount?
Once you have placed your return order and followed the steps of the information emails, we will refund the corresponding amount within a maximum of one week. The return will be made by bank transfer.
What form of payment can I use to make my purchase?
Ferrache offers the following payment methods:
Is it safe to use my credit card on the website?
Yes, since the data provided to us will be processed in SSL encrypted form. For payment with credit and debit cards it is necessary to introduce CVV (Card Verification Value), a code printed on the card that is used as a security measure in e-commerce transactions. When the bank confirms the authenticity of the card, the debit will be made to the card account. Otherwise, the request will be cancelled.
What should I do if my card is declined?
Your card may be declined for the following reasons:
- Your card may have expired. Check that your card is within its expiration date.
- The card may have reached the limit amount allowed for making purchases. Check with your bank to see if your card's limit amount has not been exceeded.
- The data entered are not correct. Make sure you have filled in all required fields correctly.
Can I get an invoice on behalf of my company?
Yes, you can obtain an invoice on behalf of your company by selecting the option Company when processing the order and provide the tax data we request.