Shipping and Delivery
Where can I receive my order?
You can receive your order at the address you provide, at a Pick up point or at FERRACHE stores. However, it is not possible to deliver your order to PO Boxes, transport agencies or hotels.
What is the price and delivery time for my order?
Delivery times depend on the type of shipment selected
· Pick up at the store: 3 to 5 days Free
· Pick up at a Chornopost pick up point: 3 to 5 days - 4.50€
· Normal: 3 to 5 business days - €4.50
· CTT home express : 1 business day - 5.00€
· Shipping to Azores and Madeira: 6 to 12 business days - 8.00 €
All prices may change depending on the weight of the order.
Please be advised that on the following local holidays, our warehouse will be closed, so these days will not be considered "working days" for the purposes of delivery time for orders:
New Year 01/01
Good Friday 2/04
Easter Monday 04/05/
Labor Day 05/01
Municipal holiday 05/03
Body of God 6/03
Camões Day 06/10
Day of the implantation of the republic 10/05
All Saints' Day 11/01
Independence Restoration Day 12/01
Day of the Immaculate Conception 12/08
How can I prove that I made my purchase correctly?
Once you have placed your order and made payment, you will receive a confirmation email from us. In case you do not receive the email, we recommend that you check that it has not been sent to your mailbox in the Spam section. If you have finally not received confirmation of your order, we recommend that you contact our customer support department via the mobile phone 930593220 or via the email address firstname.lastname@example.org .
Tracking and delivery
You can find out the status of your order at any time by accessing "My orders" from your account. For any query about delivery, please do not hesitate to contact our Customer Service department, via mobile phone 930593220 or through the email address email@example.com .
If you choose store delivery, we will notify you of the arrival of your order via SMS or email, and you will have 10 days to collect it. For this, you must present the corresponding order number and the ID/Citizen Card (which can be the buyer's or another person of your choice). If you have chosen home delivery, when your order leaves our warehouse, you will receive a shipping confirmation email with a tracking number and a link to the shipping company's website